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Neki Privacy Policy

Neki Digital Private Limited (“Neki Digital”) understands the sensitivity of the personal or financial information shared or to be shared by you, the user or visitor of Neki’s Website or Platform, and is committed to protecting your privacy through our compliance with this privacy policy. Neki Digital Private Limited is a licensee and partner entity of Neki Technologies, Inc., a company registered in the United States of America (“Neki US”, together with Neki Digital referred to as “Neki” /“we”/“us”/“our”). The following privacy policy (“Policy”) describes the privacy practices, procedures, and policies that Neki follows. This policy applies to all users of the Platform (neki.io and/or nekidigital.com) and explains what data we collect, how we collect it, how we protect it, and what we disclose to third parties. We want you to know that we care about the privacy and security of your personal information. Please read this Policy carefully. This Policy is subject to the Terms of use available at https://www.nekidigital.com/terms-conditions. By accessing, browsing, or submitting information on Neki the user is hereby agreeing to our privacy practices, procedures, and policies as stated in this Policy. In case of disagreement with this Privacy Policy, the User must not use the website or the Platform and not communicate his or her personal data. This Privacy Policy applies in addition to the Terms and Conditions and other documents included in any contractual documentation signed between us. In the event of any discrepancy between the general terms and conditions and this Privacy Policy, the latter shall prevail.

If you use the Website or Platform on behalf of someone else (such as a child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to (i) accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy. We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. Your continued use of the Website or Platform after the changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

This Policy shall be governed by laws in India and all disputes shall be subject exclusively to the jurisdiction of courts in Mumbai, India.

 

This policy includes

  1. What information do we collect?

  2. What do we do with that information?

  3. How do we share that information?

  4. How is our data stored?

  5. Does Neki use Google Analytics to collect data?

  6. Does Neki use Cookies or any other format to store data?

  7. Can I opt-out of data collection?

  8. How can you access and modify your information? 

  9. How do you close your account and remove contact information?

  10. How to contact Neki with questions

 

1. What information do we collect and how do we collect it?

We may collect various information from and about users of the Website or Platform, including, but not limited to, information:

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, login address / password, preferred causes, skills, social media information, financial or banking information, employment information, medical information, insurance information, or any other identifier by which you may be contacted online or offline (“Personal information”);

  • that is about you but individually does not identify you, including but not limited to geo-location information when permitted by you on your device or IP address, and any other information provided by you on our Website or Platform; and/or about your searches on our Website or Platform, call data records, services checked or verified on our Website or Platform, internet connection, the equipment you use to access our Website and usage details, including information relating to your queries to us (“Usage Information”).


Some data collected is mandatory, and their absence may make it impossible to provide the Services. In addition to the data necessary to access the Services, optional data may be provided voluntarily by the User, such as a picture, skills, interests, summary of their profile, participation in activities, registered means of payment, answers to questions in surveys, etc – all of which fall under the Personal Information or Usage Information categories. The data required for use (mandatory) are mentioned in the forms by an asterisk or the impossibility to validate the form without filling in the dedicated field. Neki ensures that no data is collected from minors unless otherwise agreed by legal representatives or under specific agreements with entities or other clients. Any data that may be collected unintentionally will be destroyed as soon as possible after we discover such collection.
 
We collect this information:

  • Directly from you when you provide it to us.

  • Automatically as you navigate through the Website or Platform. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies.

  • From third parties, for example, our business partners, who have received the information from you with consent to further disclose to third parties.

 

The information we collect on or through our Website or Platform may include:

  • Personal Information, Usage Information and other information that you provide by filling in forms on our Website or Platform. This includes information provided at the time of registering to use our Website or Platform, subscribing to any service, or requesting further services. We may also ask you for information when you report a problem with our Website or Platform.

  • Records and copies of your correspondence (including email addresses), if you contact us.

  • Your responses to surveys that we might ask you to complete or communication between us via WhatsApp or any other electronic means.

  • Details of transactions you carry out through our Website or Platform and of the fulfillment of your orders, which includes your financial information before placing an order through our Website or Platform.

  • Other information as described in this Privacy Policy.

 

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website or Platform, or transmitted to other users of the Website or Platform or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Also, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website or Platform with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

As you navigate through and interact with our Website or Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website or Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or Platform.

  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically helps us to improve our Website or Platform and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize our Website or Platform according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to our Website or Platform.


2. What do we do with that information?

We use information that we collect about you or that you provide to us, including any Personal Information or Usage Information:

  • To present our Website or Platform and its contents to you.

  • To provide you with information, products, or services that we or other third-party service providers may offer on our Website or Platform, , including by sharing such Personal Information or Usage Information to Neki US as well as payment gateway or financial service providers.  

  • To fulfill any other purpose for which you provide it.

  • To provide you with notices about your account, subscription and orders, including payment information, cancellations, or other notices.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • To notify you about changes to our Website or Platform or any products or services that we or other third-party service providers offer or provide though it.

  • To allow you to participate in interactive features by way of User Contributions on our Website or Platform.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your express consent.

 

We may also use your information to contact you about our own products and services that may be of interest to you. If you do not want us to use your information in this way, please inform us.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

We keep your Personal information in your user profile and the main purpose of this information is to keep you informed on the impact that you are making by supporting the charities and our platform. We will also use the information you provide to notify you about upcoming campaigns, fundraisers, or volunteering opportunities that we think you may be interested in for your favorite charities. If you do not wish to be notified, you can always change your notification preferences in your account settings. Automatically collected data allows us to analyze User behavior on the Site and Platform, traffic, and preferences, in particular to optimize and improve the quality of our Services. Neki also uses the data collected from users to provide them with a personalized experience and better meet their needs and expectations.
 
3. How do we share your information?

We do not sell, rent, or share your personal information with other entities. However, sometimes we are required to share your information by law or for reasons stated hereinbelow. Some examples of this are subpoenas, court orders, and other legal requests that require us to possibly defend ourselves due to a lawsuit being brought against us. We may also share your information with law enforcement if we believe it will help in an investigation involving illegal activities. In the event that the statutory authorities are inquiring with us about the legitimacy of any receipt that we have issued you for a donation, we will be obligated to share your information with such statutory authorities. We have no control over and are therefore not responsible for third party privacy policies. The User’s personal data is not passed on to third parties with the intention of using it for direct marketing purposes, unless the User has given his or her consent to the contrary. The data collected in the context of the use of the Platform may also be used for the purpose of promoting profiles, positions or similar or identical articles that may be of interest to the User. Neki reserves the right to anonymize certain data for the purpose of using it or passing it on to third parties for research, statistical or marketing purposes.

We may share your information to service providers and other third parties that we use to support our organization, provide the products or services to you and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Such third parties include Neki US and as well as payment gateway or financial service providers, who hold and process the information in accordance with their own policies. You are advised to read and understand such third parties’ policies before transacting with us.
 
We share your information with the beneficiaries of the fundraiser. For example, if you donate to a fundraiser, we share your name, email address and donation information you’ve provided in connection with your donation with the organiser or beneficiary, who may contact you. For example, if an individual starts a fundraiser for a Charity and you donate to that fundraiser, then if the information is requested, (i) the Charity can receive information about both the organiser, if not the same, and donors, and (ii) organiser can receive donor information. In the same scenario, the beneficiary may communicate with you about your donation and/or may rely on your information in order to comply with its legal and auditing requirements. Neki may also share user’s data to third parties in the event of a merger, acquisition of the company or shares of the company by another company.

We may also disclose your information to enforce or apply our Terms of Use and this Privacy Policy and if we believe disclosure is necessary or appropriate to protect the rights, property or safety of Neki or its partners or other Users. 
 
4. How is our data stored?

We store our data on a secure database platform that we employ as a third party. We will make every effort to keep your information secure;, however, in the unlikely event that this third party storage database is compromised, we cannot be held liable for the loss of your information. We take the protection of our Users’ data very seriously and are committed to treating their personal data as confidential. Specifically, Neki takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of the data collected. However, although some personal data is encrypted, Neki cannot guarantee full and complete protection of the data against unauthorized processing due to the risks associated with the use of the Internet and electronic means of communication.

We have implemented reasonable measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted and processed through secure sites of approved payment gateways. 

Safety and security of your information also depends on you. Where we have given you or where you have chosen a password for access to certain parts of our Website or Platform, you are responsible for keeping it confidential. We ask you not to share your password with anyone. Further, you have an option of not saving your banking or financial information, including details of your debit or credit card, on the Website or Platform, so that you may reduce the risk of such information being accessed by any third party. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website or Platform. Any transmission of Personal or Usage Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or Platform.

It is important for you to protect against unauthorized access to your password and your electronic devices. You are responsible to log off from the Website or Platform after use. Neki does not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email. 

Further, part of the functionality of the Website and the Platform involves using service providers to create and maintain the Website or Platform, as well as execute the orders placed by the users. This may require Neki to disclose information pertaining to the user and their orders to other service providers.

However, Neki is not responsible for the confidentiality, security or distribution of any Personal Information, Usage Information or other information by such third parties. Neki shall also not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Neki, including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

 
5. Does Neki use Google Analytics to collect data?

We do use third party cookies services such as Google Analytics to help us analyze and track users' use of the site. We do not transfer any personally identifiable information to this third party.
 
For more information about Google Analytics cookies click this link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage If you would like to opt-out of Google Analytics, you can download and install the Browser Plugin available on this link: https://tools.google.com/dlpage/gaoptout?hl=en
 
6. Does Neki use Cookies or any other format to store data?

We may use available technology for automatic data collection to enhance user experience in a lawful manner, including but not limited to:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website or Platform. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or Platform.

  • Flash Cookies. Certain features of our Website or Platform may use local stored objects (or flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website or Platform. Flash cookies are not managed by the same browser settings as are used for browser cookies and we advise you to keep yourself updated on how to manage your privacy and security settings for flash cookies on your device.

  • Web Beacons. Pages of our Website or Platform and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Neki, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

We may not collect Personal Information or Usage Information automatically, but we may tie this information to Personal Information or Usage Information about you that you provide to us or that we collect from other sources.

Some content or applications, including any advertisements, on the Website or Platform may be served by third parties, including payment gateway service providers, advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website or Platform. The information they collect may be associated with your Personal Information or Usage Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 
 
7. Can I opt-out of data collection?

Your browser may give you the option to send “do not track” notices to the websites that you use. If you choose to send such requests, we will make our best effort to abide by your requests. However, we do use other third party services who track your information and we cannot control their decisions to abide by do not track requests. The User may at any time object to the collection or processing of certain data concerning him/her (opting out). This objection may prompt the termination of use of the Site or the Platform.
 
8. How can you access and modify your information?

You can review and change your personal information by logging into the Website or Platform and visiting your account profile page.You may also send us an email to correct or delete any personal information that you have provided to us. Please note that we may not be able to delete your Personal Information or Usage Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website or Platform, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website or Platform users. 

In addition to your rights stated in this Privacy Policy or the Terms of Use, you also have the following basic rights regarding your Personal Information or Usage Information: 

  • Obtaining a copy of your personal data and receive information about the processing of your personal data;

  • Ask for incorrect, inaccurate or incomplete personal data to be corrected;

  • request that personal data be erased when it is no longer needed or if processing it is unlawful;

  • object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation;

  • request the restriction of the processing of your personal data in specific cases;

  • receive your personal data in a machine-readable format and send it to another controller identified by you (‘data portability’);

  • request that decisions based on automated processing concerning you or significantly affecting you and based on your personal data are made by natural persons, not only by computers. You also have the right in this case to express your point of view and to contest the decision.

 

To exercise the above rights or in the event you are not satisfied with or do not consent to the manner of use of your Personal Information or Usage Information, you should contact and address your request to the Data Protection Officer or DPO (details provided below), who will respond to your request within one (1) month from the date of your request. You may be asked to provide information to confirm your identity (such as, clicking a verification link, entering a username or password) in order to exercise your rights.

Data Protection Officer: Subhash Karande, Director
Email: info@nekidigital.com
Address: Plot No G-1, Flat No. 001, Jeevan Rekha Apartment, Laxmi Nagar, Nagpur. 440022

9. How do you close your account and remove contact information?

 

If you wish to cancel your account or request that we no longer use your information to provide you services, please let us know using the contact details below. We may retain your information for as long as your account with us is active and as needed to provide you the services to fulfil any order placed by you. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under law. After the account closure, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our services effectively, but our use of the anonymized data will be solely for analytic purposes. We may also continue to hold, but not use, your information after account closure or your request not to use, provided such holding is only for our compliance with or for reasons required under applicable laws or to maintain accurate financial records of historical transactions conducted by in our business. Please note that your withdrawal of consent, or cancellation of account may result in Neki being unable to provide you with its services or to terminate any existing relationship Neki may have with you. To ask questions or comment about this privacy policy, contact the DPO or write directly to us at: 

    info@nekidigital.com

    or write to us at:

    Plot No G-1, Flat No. 001, Jeevan Rekha Apartment, Laxmi Nagar, Nagpur. 440022

10. How to contact Neki with questions?:

If you have any questions or concerns about our privacy policy, please scroll to the bottom of the page at https://www.neki.io to contact us.
 
Neki reserves the right to change its Privacy Policy at any time. Changes will be posted on the Site and Platform and will be effective from the date of publishing. The online Privacy Policy is applicable. By continuing to browse the Site or the Platform, the User accepts the Privacy Policy in force.
 

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